FAQ

I Love Hokkaido is a company dedicated to delivering the pure and healthy products of Hokkaido’s nature to customers worldwide. We share the beauty, safety, and taste of Hokkaido through food, bringing health and joy to everyday life.

Hokkaido is more than just the northern most island of Japan—it is a land of purity and abundance. Its vast forests, crystal-clear waters, fresh air, and distinct seasons give birth to products that embody the values of Pure, Clean, Untouched. Known as Japan’s agricultural kingdom, Hokkaido produces some of the country’s finest rice, vegetables, and dairy, nurtured by fertile soil and unique climate conditions.
Around the world, Hokkaido is already recognized as a special destination. From the Snow Festival and lavender fields to Niseko’s winter sports, fresh sushi, and steaming bowls of ramen, people associate Hokkaido with natural beauty and culinary excellence.
We believe these blessings should not be confined to those who travel here. Customers across Asia and beyond—whether in Singapore, Malaysia, the Philippines, Taiwan, Korea, or further abroad—seek products they can trust, foods that enhance health, and experiences that bring back the joy of travel.

Generally, I Love Hokkaido orders arrive within 1-2 weeks of being placed, depending on the shipping method selected or destination country.
Unfortunately, we cannot guarantee that your order will arrive by a certain date because our products ship directly from Hokkaido, Japan and international shipping can be unpredictable.
If your shipment has not arrived after 4 weeks from the shipping confirmation email, please feel free to contact us at luvhkd@gmail.com.

We can ship to the following countries:
Antigua & Barbuda, Australia, Austria, Bahamas, Bahrain, Belarus, Belgium, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Chile, China (30 of 31 provinces), Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Grenada, Haiti, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Laos, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montserrat, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, United States (Puerto Rico), Vietnam

Unfortunately, we are unable to ship our products to Japan.

We currently accept all major credit cards (Visa, MasterCard, AmEx, Discover, JCB, Diners), PayPal, Apple Pay, Shop Pay, and Google Pay.

All of our prices are listed in USD. Please be aware that exchange rates can fluctuate daily, so we’re unable to provide an exact price in your local currency. For an accurate conversion, we recommend checking the current exchange rate.

We recommend double-checking your country's customs regulations before placing your order. Customs fees and taxes vary from country to country, so it’s important to be aware of your local rules. If you are charged any customs fees or taxes, please note that we are not responsible for covering these costs. These charges are determined by your local government, and unfortunately, we do not have control over the import taxes or customs procedures.

Please note that any payments made for your orders are final and non-refundable. We’re also unable to accept returned items or orders, but if you have any concerns, we’re always here to help.

We welcome collaboration inquiries from influencers! Should there be an interest in collaboration, we will review your request. Please submit your contact details, any relevant details and social media handles for us to consider a partnership. Contact us at luvhkd@gmail.com.